Jungle Music Palms and Cycads Nursery

Nursery Hours:
Monday -Saturday 9AM-4PM

Phone: (619) 291-4605
Fax: (619) 574-1595
Email:
phil.bergman@junglemusic.net

  Delivery for palm trees and cycads is available

Delivery is available!

All major credit cards accepted




Plant for Shipping
Shipped plant after arrival

 

SHIPPING POLICIES, COSTS, WARRANTIES, REFUNDS AND PRIVACY

JUNGLE MUSIC PALM TREES, CYCADS AND TROPICAL PLANTS
NURSERY LOCATION: 450 OCEAN VIEW AVE., ENCINITAS, CA 92024

 

 Below you will find policies regarding our Shipping Methods, Delivery, Shipping Costs, any Plant Guarantees,
 Return or Refund Policies, Privacy, Confidentiality of Customers, and Other Items that Apply to  Jungle Music Sales.

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SHIPPING OF PLANTS

SHIPPING METHODS AND CARRIERS

We ship the majority of Jungle Music plants in their containers with soil and in their original pots.
  On request, we can bare root plants but do not like to do it.  With bare rooting, there remains the resulting risk of immediate death or loses and the almost guaranteed growth setback of one year.  For this reason, we prefer to ship plants in their pots.  In recent years, all the shipping companies (Fed Express, UPS and the USPS) have dramatically increased their charges to ship boxes.  All these carriers charge what's called "Dim-Weight" - dimensions or weight, whichever is more profitable for them.  We do not get any special pricing from these companies.  We presently use Federal Express or UPS Ground Service for most of our shipping as they've proved to be the most reliable and take the best care of their shipments.  Also, in recent times, the USPS is about the same price for shipping as the other companies but won't accept larger boxes. 

We feel that we offer some of the most professional and secure shipping offered in the nursery industry. 
Plants are typically secured in their pots with "snow balls" of newspaper applied tightly against the surface soil and then taped to the pot.  The pot is then bagged in a strong plastic bag.  Stabilization boards (usually about 1 x 2 inches by the height of the plant) are attached as needed to protect the plants if they are inadvertently upended or dropped on their tops.  The staked plant is then slid into a sturdy, end loading box and securely taped. 

SHIPPING DELAYS


As we are shipping plants, living things, there could arise occasions where delays occur.  This is most typically because of inclement weather.  A customer's weather and our weather in the San Diego area "might be fine".  But, the plants travel by ground between our shipping location and the customer's destination locality and the plant(s) could see extreme cold weather en route.  We try to watch the weather reports as best as we can and avoid risks to the plants.  The same can occur with extremely hot weather.  Also, problems with shipping companies or trucking companies can occur.  So, have some patience.  We'll ship as soon as it is safe.  This is typically within a day or two from spring to fall. Winter shipments many times are subject to weather delays.  But, we hold purchased plants for free until the weather is good.  Also, agricultural checks by officials  can delay the delivery of plants.

 

WAITING TIME FOR PLANTS TO BE SHIPPED

If weather is not an issue, plants are shipped typically the same day the order is taken or the next business day.  If an order is going all the way across the country, sometimes the decision is made to ship the following Monday
after the order is taken.  This is because Federal Express takes a full five work days (Monday - Friday) to deliver to such distant parts (from us) of the country.  It is safer for the plants to avoid any weekend delays.  Thus, Monday is a better shipping day if a 5 day trip is anticipated.

 

SHIPPING COSTS

Shipping costs depend on the size and weight of the plant(s) being shipped, the number of boxes needed and where the purchaser lives. 
If you go to the UPS or Federal Express websites, they have a link to check shipping charges for packages.  Our zip is 92024.  If you plug in the box size and weight you'll see what Federal Express charges.  To this amount we add our "packaging  or box fee" which includes the cost of all materials to prepare the order, labor and time spent taking your order to the Fed Ex store.  This packaging fee ranges from $15 to $35 for a very large box.  We can sometimes put multiple plants into one box.  Be aware we do not ship internationally.  If a customer wants a shipping cost price to ordering, this is no problem although it may be an estimate until the plant is boxed and we can get the final weight and dimensions.
WHAT REQUIRED PAPERWORK ACCOMPANIES YOUR ORDER

Invoices always accompany any plant order, regardless of size.  This may include credit card slips.  Also, all needed Agricultural and Phytosanitary Permits are enclosed.  If the order consists of multiple boxes, accompanying paperwork is usually put into the first box, "Box 1".  On the outside of each box we apply the total invoice with the basic needed permits.  The attached/enclosed invoice will typically have plants enclosed with species names.  We also include information on plant acclimation and what to first do with the plants when you get them.  On orders delivered by our truck or a trucking service, the driver has all the needed invoices/contents/permits.   

 ARRIVAL OF YOUR PLANTS - BE PREPARED 

Standard Mail Orders:  Almost all of our shipped orders are carried by Federal Express.  We utilize their ground service.  We do not have a system where a customer is automatically sent a tracking number.  But, on request, we can email that to you.  We tend to ship on Mondays but can ship any workday.  Cross-country deliveries take five working days.  Closer localities take less time.  In CA it is usually under two days.

Carriers will leave your box(s) at your front door.  Typically no signature is required for him to leave your box(s).  You can leave a note on the door to put your box in a more secure location.  Be aware that, with so many parcels being delivered to homes, there are criminals that may steel packages left unattended at doorsteps.  Best is to have someone at your home on the day of arrival to safeguard your order.  Always check for any obvious damage to your package and let the driver know if he's available.

Truck Delivery Orders:  If you are receiving plants being shipped by pallet(s) by independent truckers, you must be available at the delivery site at the time of delivery.  Someone must sign for the delivery.  And, men must be available to offload the plants or break down the pallet.  Drivers usually will call the recipient 30 minutes out from delivery.  But, on your BOL paperwork, there is a local phone number to call to coordinate the driver with the delivery schedule.

If a driver is bringing plants that are not on pallets, you likewise must be available to offload your plants and take possession of the delivery.

 

DELIVERY SERVICES OFFERED

Delivery service

DELIVERY AND/OR TRUCKING SERVICES  

For larger plants or a good selection of plant material, it may be financially advantageous to utilize a delivery service.  This is possible in several ways.

DELIVERIES BY OUR STAFF:
Jungle Music is typically able to deliver most orders to any area of Southern California.  This would include recipient areas from Santa Barbara south to San Diego.  We utilize a truck fee schedule.  This means that you are paying for delivery just to you.  It is the same whether you get one plant or fifty.  This fee covers the driver costs, gas and truck costs.  It ranges from $75 for local, close locations to up to $500 or more to outlying areas.  Be aware that, if you buy plants through emails only and have not personally come and selected your plants, and then we deliver - a cancellation fee does apply if any plants are rejected by you or staff.  So, if you order this way, be sure before you place your order.

CALIFORNIA DELIVERIES BY TRUCKING SERVICE
If you are located outside the areas above, it is more affordable to have an independent trucking company do the delivery.  We can get quotes from trucking companies for California deliveries.  This applies to the SF Bay area and the San Joaquin Valley.  The cost of an independent trucking service depends on where you live and the volume/weight of the plants you are buying.  These companies haul plants that can fit into the truck cabin and don't require cranes or heavy equipment to load.  Be positive before you order.  Delivered plants are NOT returnable and no refunds.  

Where a profession flatbed with heavy equipment is needed on extremely large plants, we quote rates on request.

DELIVERIES THROUGHOUT ALL STATES
For years we have been putting larger plants (limit 8 feet height) into pallets that are taken to any location within the continental U.S.  When we palletize plants, we do charge a fee to cover the lumber, materials and labor needed to make and fill the pallet.  This is in addition to the trucking service charge.  Also, be aware that with long distance deliveries there are no returns or refunds.  So, be sure before you order.

When shipping by an independent trucker has been arranged and paid for, there is no refund from the trucking service.  So, be sure before you order.
We are always able to give customers cost estimates for delivery right to their door prior for any purchases. 
But, be aware with trucking companies that, once a trucking company has been scheduled and paid for your delivery, there can be no cancellation or refund.

We do not ship plants internationally.  Nor do we sell seeds.  

 
FORMS OF PAYMENT ACCEPTED

FORMS OF PAYMENT ACCEPTED

As payment for plants purchased, Jungle Music accepts cash, personal or bank checks, money orders and all the major Credit Cards including Visa, MasterCard, American Express and Discover.  We can also do PayPal but a small additional charge may apply. 
Payment must be secured prior to the shipping or delivery of any purchased plant material.  A five day clearing period may be needed for any out of state checks.

 

PLANT GUARANTEES & WARRANTIES

PLANT GUARANTEES OR WARRANTIES

The policy at Jungle Music is that WE DO NOT GUARANTEE that every customer in every locality throughout the country can successfully grow our plants in their area. 
This would be a near impossible guarantee to give as we cannot control the culture or exposure that plants receive in the hands of everyone.  But, with all purchases, we do guarantee that plants are healthy at the time of purchase or receipt by the customer getting plants by mail order or delivery.. 

Every purchase receipt given by Jungle Music (bottom of receipt) states "No guarantee or warranty is given or implied on plant survivability in your area.  All sales are final.  No Refunds". 


If a customer feels his plants are severely damaged in transit or dead on arrival, please contact us immediately.  This must be done within 3 days of the plant(s)' arrival.  The plants would be replaced or we'd give a refund on the plants - which we do is at our discretion.  The customer would email us photographs of the dead or severely damaged plant with any box damage if present.  

We've been in business for over 40 years and have never had a plant arrive totally dead.  We've had damaged boxes, but no "dead on arrivals".  Probably this is because we watch the weather carefully, avoid shipping if weather (cold) is a problem, and pack the plants very carefully. 

 

REFUNDS POLICIES

NOTE:  ALL SALES ARE FINAL - NO GUARANTEES - WRITTEN ON ALL RECIEPTS
ALL REFUNDS MUST BE APPROVED BY JUNGLE MUSIC

 

 REFUND REQUEST / CANCELLATION PRIOR TO DELIVERY OR SHIPPING
 OF PURCHASED PLANTS - TWO SITUATIONS BELOW

CANCELLATION UP TO 29 DAYS AFTER ORDER PLACED

If your order has been placed and charged out but the plants have not yet been shipped, boxed up or delivered, by calling us you can cancel the order.  If your cancellation is under 30 days (one to twenty-nine days after order placed), we charge a 20% cancellation fee (on plant costs).  This fee applies to the cost of the purchased plants.  Any charges made for shipping/delivery will be refunded in full providing that the carrier has not already been paid.  In the latter case, no refund is possible.   

CANCELLATION UP TO OR LONGER THAN 30 DAYS AFTER ORDER PLACED

If a customer has placed an order (or multiple orders over time) and after a period of 30 days from the order (or first order) decides to cancel the order(s), a cancellation fee of 33% applies.  This applies to the price of the purchased plants.  Any charges made for shipping/delivery will be refunded in full providing that the carrier has not already been paid.  In the latter case, no refund is possible.

DO NOT ORDER PLANTS IF YOU ARE NOT SURE
    

 REFUND REQUEST AFTER PLANTS DELIVERED OR SHIPPED
 and PLANT DEAD ON ARRIVAL

Once the plants have been shipped or delivered, there are no refunds unless the plant is dead or severely damaged on arrival. 

If a plant arrives dead or severely damaged, we must be notified within 3 days after the plant's arrival to you.  Photographic evidence is needed of the plant's demise or damage.  Photos of the damaged box/container are also needed.  These can be emailed. 

For truck deliveries, your accepting the plants is considered evidence that they were in very good condition on arrival.  The only plant rejection we'll accept is if a plant is severely damaged or dead on arrival.  There are no refunds or returns if the customer decides he "bought the wrong plant" or "doesn't like it" after delivery.     

At the discretion of Jungle Music, any shipped or delivered plants that are dead on arrival will qualify for a refund of the cost of the plant only.  We reserve the right to send a substitute plant.  We offer no refund of any shipping costs.

Remember:  On delivered plants or shipped plants, refunds are only offered if the plant is dead or dying on arrival.  Verification is required.

 CUSTOMER CHANGES HIS MIND ON PURCHASE

If a customer "changes his mind" about an order, this does not qualify for a refund if the plant has been shipped or delivered.  If the order has been placed but not shipped (an no independent trucker already paid), an order cancellation fee will apply.  See Refund Policies above.  So, be sure about your orders and purchases.  For orders being shipped, we offer to provide photographs of purchased plants so that the customer sees what he's purchasing.

YOU'VE ORDERED PLANTS FOR DELIVER OR SHIPPING BUT REJECT THEM ON ARRIVAL

Many customers like to order plants by email or phone call only.  We try to send customers photos of ordered plants before they buy.  And, we always give plant descriptions. Our preference is always that a customer, if he can, visit us and hand select the plants he wants.  Rejections after delivery are very costly to a business.  So, BE AWARE that, once you've placed an order for delivery or shipping, there are no refunds or rejections.  Shipping or delivering plants, especially large numbers or individually large plants, takes a lot of time, effort and delivery costs.  Therefore, we cannot allow the customer to reject or cancel plants that have been delivered nor to ask for a refund on deliveries or shipments. SO, BE SURE BEFORE YOU ORDER!

 

 PLANT(S) DIE AFTER ARRIVAL - OR COLD/SUN BURNS

If a plant arrives in good condition but dies later under your care or starts to decline in any fashion, there is no guarantee whatsoever and there are no refunds.  We cannot warranty the survival of plants under another's care or conditions.  We try to go out of our way to make sure you understand culture for purchased plants.  If you don't, please contact us and we may be able to assist you.  But, the responsibility of whether a plant will survive in your environment is totally up the the consumer/purchaser.  So, be sure about your orders and purchases. 
 

 PLANTS REMOVED FROM CONTAINERS, REPOTTED OR
 PLANTED INTO THE GROUND

Under no circumstances would any plant that was removed from it's container, planted into the ground or repotted into another container be considered for any refund of any sort. 

 CYCAD OFFSETS

CYCAD OFFSETS:  No warranty or guarantee is given on any cycad offsets.  These plants are sold at a discount and the buyer assumes the risk for rooting such offsets out and growing the plant.

MECHANISMS FOR PAYING REFUND TO CUSTOMER
Mechanism of refund payments are up to the discretion of Jungle Music.  These may be made by re-crediting your credit card used in the original transaction.  Or we may mail the customer a company check via USPS.

CREDIT CARD DENIALS OR REVERSALS

If a customers credit card is declined (for whatever reason), an order is not confirmed nor active.  In this case, an alternative credit card must be provided.  If a credit card charge is reversed by customer, the order will be cancelled but cancellation fees described above still apply.

 REFUND SUMMARY: 

Refunds follow the policies above.  It behooves you to talk to us and understand which plants are best for your area.  Do your research  and know your  growing conditions.  Only be "experimental" if you can take that risk.  We'll help guide you as best as we can to avoid  your loss of plants once you  get them.  And, we're always available with cultural help.  If you do seek a refund, the policies stated above do apply.

 

 

SECURITY POLICY
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions.  It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Presently we do not have a shopping cart at this website and encourage customers to call with confidential information - not to email confidential information.  We do not have a shopping cart because experience has taught us that almost all customers need assistance when placing orders.

 

PRIVACY ISSUES AND SHARING OF CONFIDENTIAL CUSTOMER INFORMATION

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you email us.  We do not as Jungle Music copy your IP address, cookie information and the page(s) you visited. Such information may be gathered by other companies that provide website statistics.  Rest assured, we will not sell your personally identifiable information to anyone.

Our strict policy at Jungle Music is that we never share customers' names, addresses or other information (confidential or otherwise) with any other company, organization or outside agency other than our credit card processing company.  All credit information held by us is safely guarded and destroyed once plants have been delivered or there is evidence they plan on being an ongoing customer.  We personally never store credit card numbers or information on any computers. 

If confidential information is stored on a customer, it would be kept securely in written only form / and secured in a locked office by Jungle Music for future orders. 

With this said, email address of customers may be kept for future electronic or U.S. mail correspondence, promotions or sales.  But, we willingly remove anyone from our computer records immediately upon request. 

 

PHOTOS OF BOXED PLANTS READY TO SHIP, CUSTOMER RECEIVED PLANTS OR PALLETS
BEING SHIPPED TO A CUSTOMER

Shipped Boxes On Arrival
Appearance shipped Boxes on Arrival to Florida
Another Shipped plant on arrival
Picture of another plant on arrival and
out of box
Pallet of Plants
Pallet of plants being loaded onto delivery truck
pallets of plants ready for delivery
Two pallets of plants ready for trucking service
Boxes ready to ship
Boxes with plants ready to ship
shipped plants
Note invoice and Ag Permits on outside of the
box upon delivery

 

For any questions about the policies above, please contact:

Phil Bergman
Owner
Jungle Music Palms, Cycads and Tropical Plants
email: phil@junglemusic.net
Phone: 619 291 4605
Mailing Address:  3233 Brant St., San Diego, CA 92103

Nursery Location:  450 Ocean View Ave., Encinitas, CA 92024 

 

CLICK TO MEET OUR STAFF AT THE NURSERY

CLICK TO READ NEWS ABOUT JUNGLE MUSIC AND CUSTOMER REVIEWS

MORE INFORMATION ABOUT MAIL ORDERING PLANTS


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Send mail to phil.bergman@junglemusic.net only with inquiries about Jungle Music nursery stock or mail order. After over a decade and tens of thousands of phone calls and emails, we no longer offer free advice and consults by phone or email. See our free Palm Tree Help &Cycad Help Articles)

1997-2018 Jungle Music Palms and Cycads
Last modified: November 02, 2018

 

All major credit cards accepted